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Home » Feature Requests » Responder Email Address

2/29/2012 2:05:38 PM

GraphicsNow
GraphicsNow
Posts: 13
Scenario:
Using a Form (via the Form Builder) on a Contact Us page (http://www.pricelessconstruction.net/content/contact_us/contact_us.asp), the person viewing (Joe Customer) the website submits a request for more information. This Contact Us form requires that the person enter their email address (joe.customer@yahoo.com). After they type in the access code and hit submit, an email is sent to my client (website owner) containing all the information the visitor entered on the form. When my client opens his email program (i.e. Outlook Express) and receives this email/contact us info, the "From:" field says it is coming from the website administrator (from the Profile settings). Instead of coming from the website administrator, my client has asked if the email can be sent from the email address that was provided in the form (joe.customer@yahoo.com).

Is this possible? If not possible, I will request that future versions of ProFusion allow for this option.

Glenn Johnson
Graphics Now Inc.
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2/29/2012 2:32:26 PM

reynoldsrj
reynoldsrj
Administrator
Posts: 35
Great question and explanation. The sad response is that it is not possible. Even though we could do this, there are far too many mail servers these days (including ours) that look for verification that the sender's actual email IP matches the IP that the mail is sent from. In this case all most all would fail that test. Others test to ensure that the reverse dns (rDNS) matches. Again in this case it would not (joe@mydomain.com's reverse dns would not match the sending server's ip address). Others look to an SPF record to validate that the IP address that email is sent from matches those that are listed as legitimate IPs for that domain. Again, we would fail that test as our application server would not be on their list of approved sending IPs.

So though we may be able to do this, so few emails would get delivered that it would not be beneficial for anyone.

The reason we have a database file for these autoresponder messages is for the admin to be able to go into the application and view the details of any forms submission. This will have the complete information of the responder.

And lastly, imagine a form that was completed by 100 different people each day. The form owner would be sent 100 messages each day from a different sender with the same subject and basic information. It is highly likely that the user's own spam filter would mark these as spam. It would also be more difficult to filter these emails to a folder to be dealt with later. Since they are all coming from different sender email addresses, it would be impossible to sort based on Sender.

These are the reasons why the form builder sends mail from a specific user's email account. In our case we have a number of different email accounts that forward to various people depending on the form and its contents. Orders@, support@, dealerinfo@, etc.

Let me know if this does not make sense.

Bob
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3/1/2012 5:07:42 AM

GraphicsNow
GraphicsNow
Posts: 13
Bob,

Thanks for the quick reply and for explaining what goes on behind the scenes when an email needs to be sent out via a web form. I have setup a unique email address for my client that he will never use and I've entered that email address in as the website administrator. This way, whenever he gets an email from this email, he will know it came from the form on his contact us page. This seems to work ... but my question is this: is there any downside to changing the website administrator email to an email account that is never checked? Is there ever a time when that website administrator email address is used for any other purpose? I'm sure there is but I can't think of it off the top of my head. Let me know your thoughts. Thanks.

Glenn
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3/1/2012 6:55:39 AM

reynoldsrj
reynoldsrj
Administrator
Posts: 35
Glenn,
I can answer this question for our email system, but this may not be accurate for all email systems. You need to check with your email provider to be sure. For ProFusion Mail, you can change the Administrator Email account or use it as an email account to forward email to an other user. By default the Administrator mail box size is set very low as this is typically used only for system messages - i.e. notifications of oversized mailboxes, etc. If you change the name, these notifications will not be delivered and it may be more difficult to figure out why an individual mail box has stopped working.
But using the account in a form as the send messages to with a forward and delete would be a good way to differentiate messages that are coming from a form.
Bob
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3/1/2012 7:44:15 AM

GraphicsNow
GraphicsNow
Posts: 13
Hey Bob.

I think you are talking about the root account of an email domain, right? I think I was not entirely clear in my last question - so I'll reword it.

My client receives emails every time someone fills out his Form Builder form on his Contact Us page. The email he receives comes from the email address as set in his ProFusion website Profile. (I changed this email account by going to the Webmaster-->Change Profile-->Email.) I changed it to a different email address - one in which he doesn't use - so that when he checks his email and sees a message from "info@pricelessconstruction.net" he clearly understands it is a message from someone who filled out his Contact Us form.

Since I changed his ProFusion Webmaster Profile email to one he doesn't regularly check, is there any other case in which he'll receive something (via ProFusion) to his Webmaster Profile email (info@pricelessconstruction.net)? For example, if you guys wanted to notify the Webmaster that your server would be down for a few hours due to regularly scheduled maintenance, is this the email address you'd use? I don't know the ins-and-outs of the behind-the-scenes of ProFusion web sites enough to know if it is a bad idea for me to change his Website Profile email address to one that he doesn't check.

I hope this makes sense; if not let me know and maybe I'll call you guys. Thanks.

Glenn
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3/1/2012 8:15:31 AM

reynoldsrj
reynoldsrj
Administrator
Posts: 35
Glenn,
OK. If I understand you correctly you changed the email address for the site administrator. What you should change is the email notification address in the form itself. Everytime you set up a form, you can specify the email of the person to be notified. This is the email address that should be changed. It does not do any harm in changing the Admin email as well, but any other systems emails that use that address will now go to the modified address as well and if the form email address is not changed, then modifying the Admin email will not send the form responses to the new Admin email address.
Bob
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12/4/2013 12:41:13 AM


Guest
Great question and explanation. The sad response is that it is not possible. Even though we could do this, there are far too many mail servers these days (including ours) that look for verification that the sender's actual email IP matches the IP that the mail is sent from. In this case all most all would fail that test. Others test to ensure that the reverse dns (rDNS) matches. Again in this case it would not (joe@mydomain.com's reverse dns would not match the sending server's ip address). Others look to an SPF record to validate that the IP address that email is sent from matches those that are listed as legitimate IPs for that domain. Again, we would fail that test as our application server would not be on their list of approved sending IPs.

So though we may be able to do this, so few emails would get delivered that it would not be beneficial for anyone.

The reason we have a database file for these autoresponder messages is for the admin to be able to go into the application and view the details of any forms submission. This will have the complete information of the responder.
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11/21/2014 1:57:30 AM

xiaosson
xiaosson
Posts: 2
then modifying the Admin email will not send the FIFA 15 Coins form responses to the new Admin email address.
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