Profusion Forums

12/31/2010 7:19:12 AM LXPrinting Posts: 3	Had someone get locked out of the Admin Section. What do I need to do to get this cleared? Thanks -- Randy Monroe
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12/31/2010 7:36:38 AM reynoldsrj Administrator Posts: 30	A lock-out occurs when there have been multiple attempts to login using the wrong username or password. These are case sensitive and unique for every website. This is a security feature to lower the chances of an unauthorized attempt to gain access to the Admin control panel of the site. There are 2 types of warnings: one tells you that the site admin has been locked for 2 hours. You can request that we manually unlock a site if you need immediate access. Otherwise, waiting for 2 hours will automatically allow several more attempts before the site would again be locked. The other type of warning requires that you contact support for us to unlock your site. In this instance we have noticed a very high attempt at access without a successful login where one of the items (either password or user id is accurate). Any successful login will reset the counter and allow a full compliment of error attempts between successful logins.
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